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From the dealership and service department to after-market supply channels, the automotive industry demands access to and control of mission-critical IT resources. At Frontex, we look at your whole business before recommending and developing any workflow and technology solution, so we’re sure that by solving one problem, we’re improving performance throughout your organization.
Beginning with your clients, we offer a variety of customer relationship management solutions to integrate sales and service, integrating purchase information with service histories and schedules so that you can maintain a long-term, profitable connection to your customers. Regardless of your existing methods of storing customer information, we can design and implement a solution that maximizes existing data sources while offering enhanced levels of business intelligence to make the most of your customer relationships.
We can even support customized tools and data sources that your service department uses to diagnose and repair cars. Because of our experience in the automotive industry, we can integrate new or existing systems with diagnostic devices used on the floor, implement wired or wireless connectivity solutions, provide real-time access to manufacturer specifications, and ensure redundant data storage.
To ensure profitability, you’ll want to link customer sales and service information with finance data. Our extensive experience with a host of accounting and reporting packages, including Peachtree Accounting, QuickBooks, Brio, and Crystal Reports, means that we can integrate finance information with the rest of your customer data. We can also develop custom reports based on existing data sources (e.g., DBII, SQL, or any other relational database). And when it comes to tax season, we provide the infrastructure resources and support to ensure 100 percent uptime.
In addition to providing data management and backup, we can enhance or develop from scratch entire IT infrastructures to support your business lines and workflow. From Enterprise Resource Planning (ERP) systems that track inventory and sales to centralized e-mail and hosting, we provide the resources to let you concentrate on running your business. Other types of services that we offer include secure remote connectivity, virtual private networks, security, IT planning, and data backup servers to support disaster recovery.
To provide ongoing support, Frontex offers a variety of service plans, including pre-paid blocks of hours, retainer agreements, and as-needed services. We can even act as a virtual IT department to support your small to mid-size office. |
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Automotive
